Modern customer service software for e-commerce

Improve customer satisfaction and generate more sales with the easy to use customer service tool from Belco

Try 14 days for free. Easy installation. Plan a demo

All communication in one place

Live chat, social messaging, telephony and e-mail all in one inbox. The ingredients to form a well-oiled machine with your colleagues.

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Live-chat

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Voice

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Email

WhatsApp

Messenger

Telegram

Know everything about your customer

From now on you will never have to request the order or customer number again from your registered customers as soon as they contact you.
You already know who is on the line.

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Realtime information

We sync relevant information from your customers and visitors from the tools you already use.

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Orders

We synchronize customer orders and display them in the customer card.

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Shopping cart

View the shopping cart contents of your customers, offer them help immediately and prevent shopping cart abandonment.

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Interaction history

The entire interaction history is visible on the customer card. That way you know what was previously discussed by you and your colleagues.

Combine platforms
No problem!

Are you an ambitious entrepreneur with multiple web shops or sites and different shop platforms?

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Multiple shops

In Belco you can conveniently manage customer service from multiple shops in one place.

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Combine platforms

Whether you use Lightspeed, Magento or another system, we effortlessly combine everything into one dashboard.

Magento Commerce Lightspeed WooCommerce Shopware

Great customer service is teamwork

Manage customer service together with your colleagues without duplicate answers or unread questions. Form an efficient team with Belco!

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Avoid duplicate answers

View who is engaged in which conversation in real-time, so you can avoid duplicate answers. Easy right? Now you can get started with the following question!

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Multiple inboxes

Keep overview by creating multiple inboxes for different teams, for example email support, returns or sales

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Automatically assign

New conversations automatically end up with the right person. Need to handover a conversation to your colleague? You can re-assign conversations with one click.

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Mentions & notes

Need help from your colleague during your conversation with a customer? Just @mention them in a note to ask for help.

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Integrate seamlessly with other e-commerce tools

View all integrations

More then 200 stores run their customer service on Belco

Start your free trial now

Easy installation. 14 days free trial. Cancel any time.